Quick Telecast
Expect News First

Here’s what I learned flying Breeze Airways out of SFO

0 62


When low-cost carrier Breeze Airways announced it was adding San Francisco to its list of destinations last spring, I let out a sigh of relief. The new airline, founded by former JetBlue CEO David Neeleman, specializes in nonstop flights to smaller airports like Charleston, South Carolina, to where my family and I fly every year to visit cousins. 

Over the years, thanks to many long layovers, we’ve gotten intimately familiar with the food options in the Denver and Chicago airports. When Breeze announced direct flights from SFO to Charleston, we were thrilled to leave that particular holiday tradition behind.

Here’s what I learned flying Breeze out of SFO.

Breeze offers nonstop and direct flights between San Francisco and smaller cities

Breeze Airways began operations in May 2021 and now serves 35 cities in 21 states, including San Francisco, Los Angeles, Santa Ana and San Bernardino. The airline touts its point-to-point system offering mostly nonstop and direct service between smaller destinations, such as its new service between San Francisco and Cincinnati. A “direct flight” means the plane stops at another airport along the way, but you — and your luggage — stay on the plane.



As of mid-February, Breeze offered nonstop service between San Francisco and Cincinnati; Louisville, Kentucky; Provo, Utah; San Bernardino; and Richmond, Virginia. This past Thanksgiving, my family and I flew from SFO to Charleston nonstop; on the way back, the plane landed in Louisville, but we stayed in our seats. Currently, all of Breeze’s flights between SFO and Charleston have a stop midway but no deplaning.  

“Some of the nonstops are seasonal,” Breeze spokesperson Ryne Williams told me over the phone. “We’ll offer nonstop for a period.”

The flight prices seem to be among the lowest

Breeze offers some of the cheapest flights available, especially if you buy your tickets early and opt for nonrefundable seats. Case in point: A round-trip San Francisco-to-Charleston itinerary, departing April 17 and returning April 22, with one stop and no plane change was advertised as $255 in economy as of March 16. United offered the same price with an hourlong layover, and American offered a $372 ticket with a two-hour layover.

Our four round-trip tickets, departing Saturday before Thanksgiving 2022 and returning the Saturday after the holiday, cost $2,438. I didn’t shop around, though, since Breeze was the only airline that could get my family to Charleston and back without plane changes.

The airline does not have a customer service phone number

Breeze Airways was the first American airline to forgo a phone line for its customers. Frontier soon followed suit, dropping its line in November.

Breeze’s app and website are easy to use, but if you face a snafu, the only way to communicate with the airline is over text, Facebook’s Messenger or email.

“We were the first to be fully text-based,” Williams told me. “I think it’s more efficient.”

It’s true that the system was efficient when I had to change two of our four departure tickets to Friday, instead of Saturday. Changing all four tickets would have been easy, but there was no simple way to change just two. I sent an email explaining my situation, and within 24 hours, two new tickets were in my inbox. I was impressed by how easy it was.

Breeze’s inaugural flight from LAX to New York’s Westchester County was on Nov. 2, 2022. 

MediaNews Group/Long Beach Press/MediaNews Group via Getty Images

Even better, when you change flights, Breeze has no change or cancellation fees, and it only charges you for the difference in cost between tickets; the two tickets were identical in price, so the change was free.

But the lack of a phone number became a problem when our flight was delayed that Friday. That morning just before 6 a.m., I received a text that the departure time was bumped from 12:25 p.m. to 1:45 p.m. I logged into the app for more details and got a pop-up alert claiming the new departure was 3 p.m.

At first, I assumed 3 p.m. was the correct departure time, but I got nervous when my boarding pass failed to reflect the change. Both the Breeze and SFO websites still said the flight was leaving at 1:45 p.m. I texted the airline to confirm the departure but didn’t hear back. To be safe, my son and I took off for the airport in a flurry of stress. It’s a good thing we did — because the plane took off at 1:45 p.m.

When I told the lady at the ticket counter about the pop-up on the app, she just said it “must be a technical glitch” — not exactly the level of concern I’d hoped for, considering we could have missed our flight.

The planes are new and comfortable

A back-seat tray on a Breeze plane makes watching movies on a mobile device easy. 

A back-seat tray on a Breeze plane makes watching movies on a mobile device easy. 

A.G.

My son and I flew on one of Breeze’s brand-new, medium-sized Airbus A220s. To us, the interior felt airy, sleek and clean, like the lobby of a tech startup. There were no TV screens, but nifty mobile phone holders on the backs of the seats in front of us made watching shows easy, and USB outlets kept our devices charged during the flight. The seats seemed pretty standard for economy; my 6-foot-tall son certainly felt squeezed.

“We offer top-of-the-line legroom when it comes to economy,” Williams told me, explaining that there are 30 inches of “seat pitch,” the distance between identical spots on one seat and another behind it. He referred to that 30 inches as “more than Frontier,” although Frontier’s seat pitch ranges from 28 to 30 inches. Breeze also offers extra-legroom seating with 32 inches, as well as premium with 39 inches and other extra features such as a footrest. 

Breeze has 11 Airbus A220 planes in its fleet and is waiting on 69 more. It uses those for transcontinental flights, relying on 16 Embraer E190 and E195 aircraft on shorter routes, such as San Francisco to Provo or San Bernardino.

You pay extra for just about everything if you fly economy

Breeze offers three levels of fares: “nice” (economy), “nicer” (extra legroom) and “nicest” (first class). My family opted for the cheapest fare, which meant the airline charged us extra for basically everything, including printing out a boarding pass ($3) and seat selection (from $15). We used e-tickets and skipped selecting our seats to keep our costs down.

An under-seat personal item is free, but it’s extra to fly with a carry-on in the overhead bin; fees for carry-ons and checked bags vary by route. A cup of water is complimentary, but a bottle costs $3.50, as do canned sodas and juice. Individual snacks such as peanut M&Ms and Pringles are $4.50, while a snack box goes for $8.50.

Breeze charges for drinks and snacks, but a cup of water is free. 

Breeze charges for drinks and snacks, but a cup of water is free. 

A.G.

We actually avoided most of those pesky charges, thanks to the incredibly gracious service we received from the flight attendants. They helped my son find space for his violin case free of charge, and when his backpack wouldn’t fit under the seat, they put that, too, in the overhead bins without charging us. They even insisted on giving him free water and snacks because he’s a musician.

When our flight was canceled, the airline covered the cost

My husband and daughter were scheduled to fly from San Francisco to Charleston on Saturday. The night before, my husband received an email that the flight was canceled due to “unplanned maintenance.” The only available option for rebooking on Breeze was a Tuesday flight, which didn’t work with our schedule. But the airline also offered to refund the ticket and cover up to $600 per person to rebook with a different airline.

Once again, we were frustrated that we couldn’t pick up the phone and call the airline. Still, my husband was able to buy two one-way tickets on Southwest Airlines out of Oakland for $400 each, which Breeze covered. (Breeze’s policy for canceled flights varies according to whether the cancellation was due to weather or an airline issue; see the policy online.) While the situation was inconvenient and stressful, we all made it to Charleston in time for the holiday, and the return flight went smoothly.

Would we fly Breeze again? Despite a confusing delay and a flight cancellation, we absolutely would. The airline was right for our budget, we received excellent service from the flight attendants, and not having to change planes was convenient. I only wish they had a phone number with customer service agents as friendly as their flight attendants — someone who can tell you everything will be OK when your travel plans go awry. 




When low-cost carrier Breeze Airways announced it was adding San Francisco to its list of destinations last spring, I let out a sigh of relief. The new airline, founded by former JetBlue CEO David Neeleman, specializes in nonstop flights to smaller airports like Charleston, South Carolina, to where my family and I fly every year to visit cousins. 

Over the years, thanks to many long layovers, we’ve gotten intimately familiar with the food options in the Denver and Chicago airports. When Breeze announced direct flights from SFO to Charleston, we were thrilled to leave that particular holiday tradition behind.

Here’s what I learned flying Breeze out of SFO.

Breeze offers nonstop and direct flights between San Francisco and smaller cities

Breeze Airways began operations in May 2021 and now serves 35 cities in 21 states, including San Francisco, Los Angeles, Santa Ana and San Bernardino. The airline touts its point-to-point system offering mostly nonstop and direct service between smaller destinations, such as its new service between San Francisco and Cincinnati. A “direct flight” means the plane stops at another airport along the way, but you — and your luggage — stay on the plane.



As of mid-February, Breeze offered nonstop service between San Francisco and Cincinnati; Louisville, Kentucky; Provo, Utah; San Bernardino; and Richmond, Virginia. This past Thanksgiving, my family and I flew from SFO to Charleston nonstop; on the way back, the plane landed in Louisville, but we stayed in our seats. Currently, all of Breeze’s flights between SFO and Charleston have a stop midway but no deplaning.  

“Some of the nonstops are seasonal,” Breeze spokesperson Ryne Williams told me over the phone. “We’ll offer nonstop for a period.”

The flight prices seem to be among the lowest

Breeze offers some of the cheapest flights available, especially if you buy your tickets early and opt for nonrefundable seats. Case in point: A round-trip San Francisco-to-Charleston itinerary, departing April 17 and returning April 22, with one stop and no plane change was advertised as $255 in economy as of March 16. United offered the same price with an hourlong layover, and American offered a $372 ticket with a two-hour layover.

Our four round-trip tickets, departing Saturday before Thanksgiving 2022 and returning the Saturday after the holiday, cost $2,438. I didn’t shop around, though, since Breeze was the only airline that could get my family to Charleston and back without plane changes.

The airline does not have a customer service phone number

Breeze Airways was the first American airline to forgo a phone line for its customers. Frontier soon followed suit, dropping its line in November.

Breeze’s app and website are easy to use, but if you face a snafu, the only way to communicate with the airline is over text, Facebook’s Messenger or email.

“We were the first to be fully text-based,” Williams told me. “I think it’s more efficient.”

It’s true that the system was efficient when I had to change two of our four departure tickets to Friday, instead of Saturday. Changing all four tickets would have been easy, but there was no simple way to change just two. I sent an email explaining my situation, and within 24 hours, two new tickets were in my inbox. I was impressed by how easy it was.

Breeze's inaugural flight from LAX to New York's Westchester County was on Nov. 2, 2022. 

Breeze’s inaugural flight from LAX to New York’s Westchester County was on Nov. 2, 2022. 

MediaNews Group/Long Beach Press/MediaNews Group via Getty Images

Even better, when you change flights, Breeze has no change or cancellation fees, and it only charges you for the difference in cost between tickets; the two tickets were identical in price, so the change was free.

But the lack of a phone number became a problem when our flight was delayed that Friday. That morning just before 6 a.m., I received a text that the departure time was bumped from 12:25 p.m. to 1:45 p.m. I logged into the app for more details and got a pop-up alert claiming the new departure was 3 p.m.

At first, I assumed 3 p.m. was the correct departure time, but I got nervous when my boarding pass failed to reflect the change. Both the Breeze and SFO websites still said the flight was leaving at 1:45 p.m. I texted the airline to confirm the departure but didn’t hear back. To be safe, my son and I took off for the airport in a flurry of stress. It’s a good thing we did — because the plane took off at 1:45 p.m.

When I told the lady at the ticket counter about the pop-up on the app, she just said it “must be a technical glitch” — not exactly the level of concern I’d hoped for, considering we could have missed our flight.

The planes are new and comfortable

A back-seat tray on a Breeze plane makes watching movies on a mobile device easy. 

A back-seat tray on a Breeze plane makes watching movies on a mobile device easy. 

A.G.

My son and I flew on one of Breeze’s brand-new, medium-sized Airbus A220s. To us, the interior felt airy, sleek and clean, like the lobby of a tech startup. There were no TV screens, but nifty mobile phone holders on the backs of the seats in front of us made watching shows easy, and USB outlets kept our devices charged during the flight. The seats seemed pretty standard for economy; my 6-foot-tall son certainly felt squeezed.

“We offer top-of-the-line legroom when it comes to economy,” Williams told me, explaining that there are 30 inches of “seat pitch,” the distance between identical spots on one seat and another behind it. He referred to that 30 inches as “more than Frontier,” although Frontier’s seat pitch ranges from 28 to 30 inches. Breeze also offers extra-legroom seating with 32 inches, as well as premium with 39 inches and other extra features such as a footrest. 

Breeze has 11 Airbus A220 planes in its fleet and is waiting on 69 more. It uses those for transcontinental flights, relying on 16 Embraer E190 and E195 aircraft on shorter routes, such as San Francisco to Provo or San Bernardino.

You pay extra for just about everything if you fly economy

Breeze offers three levels of fares: “nice” (economy), “nicer” (extra legroom) and “nicest” (first class). My family opted for the cheapest fare, which meant the airline charged us extra for basically everything, including printing out a boarding pass ($3) and seat selection (from $15). We used e-tickets and skipped selecting our seats to keep our costs down.

An under-seat personal item is free, but it’s extra to fly with a carry-on in the overhead bin; fees for carry-ons and checked bags vary by route. A cup of water is complimentary, but a bottle costs $3.50, as do canned sodas and juice. Individual snacks such as peanut M&Ms and Pringles are $4.50, while a snack box goes for $8.50.

Breeze charges for drinks and snacks, but a cup of water is free. 

Breeze charges for drinks and snacks, but a cup of water is free. 

A.G.

We actually avoided most of those pesky charges, thanks to the incredibly gracious service we received from the flight attendants. They helped my son find space for his violin case free of charge, and when his backpack wouldn’t fit under the seat, they put that, too, in the overhead bins without charging us. They even insisted on giving him free water and snacks because he’s a musician.

When our flight was canceled, the airline covered the cost

My husband and daughter were scheduled to fly from San Francisco to Charleston on Saturday. The night before, my husband received an email that the flight was canceled due to “unplanned maintenance.” The only available option for rebooking on Breeze was a Tuesday flight, which didn’t work with our schedule. But the airline also offered to refund the ticket and cover up to $600 per person to rebook with a different airline.

Once again, we were frustrated that we couldn’t pick up the phone and call the airline. Still, my husband was able to buy two one-way tickets on Southwest Airlines out of Oakland for $400 each, which Breeze covered. (Breeze’s policy for canceled flights varies according to whether the cancellation was due to weather or an airline issue; see the policy online.) While the situation was inconvenient and stressful, we all made it to Charleston in time for the holiday, and the return flight went smoothly.

Would we fly Breeze again? Despite a confusing delay and a flight cancellation, we absolutely would. The airline was right for our budget, we received excellent service from the flight attendants, and not having to change planes was convenient. I only wish they had a phone number with customer service agents as friendly as their flight attendants — someone who can tell you everything will be OK when your travel plans go awry. 



FOLLOW US ON GOOGLE NEWS

Read original article here

Denial of responsibility! Quick Telecast is an automatic aggregator of the all world’s media. In each content, the hyperlink to the primary source is specified. All trademarks belong to their rightful owners, all materials to their authors. If you are the owner of the content and do not want us to publish your materials, please contact us by email – [email protected]. The content will be deleted within 24 hours.

Leave a comment
Ads Blocker Image Powered by Code Help Pro

Ads Blocker Detected!!!

We have detected that you are using extensions to block ads. Please support us by disabling these ads blocker.

Powered By
Best Wordpress Adblock Detecting Plugin | CHP Adblock
buy kamagra buy kamagra online