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Available Nexus appointments Canada | CTV News

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There’s good news for those looking to expedite their border crossing experience.


To mitigate the ongoing backlog issues at Canadian border crossings, border officials have reopened two Nexus and Free and Secure Trade (FAST) enrolment centres in Canada.


It’s the first time any Nexus and FAST offices have been open in Canada since the pandemic began, and federal officials say more offices will be opening in the future.


The Nexus program, which has over 1.7 million members, is designed to speed up the border clearance process for its members, while also freeing up more time for Canadian and U.S. border security agents to tend to unknown or potentially higher-risk travellers and goods.


The benefit of Nexus is that it allows for those travelling between the two countries to save time, skipping long lineups and using the shorter, dedicated Nexus lanes when crossing the border, as well as designated kiosks and eGates at major airports, and quicker processing at marine crossings.


Reopening these two Canadian centres is the first phase of a larger plan to address the lengthy Nexus and FAST backlog, and will increase availability for applicants to book appointments to interview for Nexus pre-approval, the Canada Border Service Agency said in a statement Monday.


Those looking to get Nexus approval can now schedule interviews, by appointment only, at the Lansdowne, Ont. (Thousand Islands Bridge) and Fort Erie, Ont. (Peace Bridge) enrolment centres, through the trusted traveller programs portal.


Travellers looking to apply will still need to complete a new two-step process, and the Canadian offices don’t mean applicants won’t have to cross the border to finalize the process.


If conditionally approved for Nexus status, travellers can complete the first part of the interview at one of the two reopened Canadian enrolment centres, then complete the second interview portion just across the border at the corresponding U.S. enrolment centres on the other side. For Lansdowne, that’s Alexandria Bay, N.Y., and for Fort Erie, it’s Buffalo, N.Y.


To become conditionally approved, both the CBSA and U.S. Customs and Border Protection (CBP) have to grant approval prior to scheduling the interview portion, and interviews need to be conducted on both sides of the border.


“Nexus and FAST are a win-win for Canada and the United States – and we’re working hard to find creative solutions to reduce wait times, address the backlog and help more travellers get Nexus cards,” said Marco Mendicino, minister of public safety, in a press release. “This new, two-step process is further proof of our commitment to it. We’ll keep finding solutions that leverage technology and streamline renewals.”


Applicants also have the option to complete a one-step process and schedule complete interviews at enrolment centres in the U.S., which may be a preferred option for those who don’t live near the two centres currently open in Canada.


And those who are already members of the Nexus program and are awaiting an interview can renew their membership ahead of its expiry date in order to retain their travel benefits for up to five years.


More centres are expected to open at select land border crossings in the future, as this initial phase carries on, CBSA says.  



There’s good news for those looking to expedite their border crossing experience.


To mitigate the ongoing backlog issues at Canadian border crossings, border officials have reopened two Nexus and Free and Secure Trade (FAST) enrolment centres in Canada.


It’s the first time any Nexus and FAST offices have been open in Canada since the pandemic began, and federal officials say more offices will be opening in the future.


The Nexus program, which has over 1.7 million members, is designed to speed up the border clearance process for its members, while also freeing up more time for Canadian and U.S. border security agents to tend to unknown or potentially higher-risk travellers and goods.


The benefit of Nexus is that it allows for those travelling between the two countries to save time, skipping long lineups and using the shorter, dedicated Nexus lanes when crossing the border, as well as designated kiosks and eGates at major airports, and quicker processing at marine crossings.


Reopening these two Canadian centres is the first phase of a larger plan to address the lengthy Nexus and FAST backlog, and will increase availability for applicants to book appointments to interview for Nexus pre-approval, the Canada Border Service Agency said in a statement Monday.


Those looking to get Nexus approval can now schedule interviews, by appointment only, at the Lansdowne, Ont. (Thousand Islands Bridge) and Fort Erie, Ont. (Peace Bridge) enrolment centres, through the trusted traveller programs portal.


Travellers looking to apply will still need to complete a new two-step process, and the Canadian offices don’t mean applicants won’t have to cross the border to finalize the process.


If conditionally approved for Nexus status, travellers can complete the first part of the interview at one of the two reopened Canadian enrolment centres, then complete the second interview portion just across the border at the corresponding U.S. enrolment centres on the other side. For Lansdowne, that’s Alexandria Bay, N.Y., and for Fort Erie, it’s Buffalo, N.Y.


To become conditionally approved, both the CBSA and U.S. Customs and Border Protection (CBP) have to grant approval prior to scheduling the interview portion, and interviews need to be conducted on both sides of the border.


“Nexus and FAST are a win-win for Canada and the United States – and we’re working hard to find creative solutions to reduce wait times, address the backlog and help more travellers get Nexus cards,” said Marco Mendicino, minister of public safety, in a press release. “This new, two-step process is further proof of our commitment to it. We’ll keep finding solutions that leverage technology and streamline renewals.”


Applicants also have the option to complete a one-step process and schedule complete interviews at enrolment centres in the U.S., which may be a preferred option for those who don’t live near the two centres currently open in Canada.


And those who are already members of the Nexus program and are awaiting an interview can renew their membership ahead of its expiry date in order to retain their travel benefits for up to five years.


More centres are expected to open at select land border crossings in the future, as this initial phase carries on, CBSA says.  

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